Frequently Asked Questions

1. Are you a fiduciary? If so, what does that mean to me?

Yes, we are a fiduciary. A fiduciary is someone who puts their clients’ interests above their own interests. As a fiduciary, we are required to act with undivided loyalty our clients. This includes disclosure of how we are compensated and any conflicts of interest.

2. What services do you provide and what are the costs associated with these services?

We provide comprehensive financial planning and investment management services.

We are a fee-based investment advisory firm. That means our fees are calculated as an annual percentage of the assets we manage on our clients’ behalf.

We typically require a minimum of $250,000 of investable assets. Our annual fee for investment management services ranges from 0.50% to 1.50%, depending on the amount of investable assets and the complexity and level of services provided. Our minimum annual fee is $1,500.

Fees are paid quarterly and cover all of the services we provide.

3. How often would I communicate or meet with my advisor?

We customize the frequency of online meetings, face-to-face meetings, phone calls and email communications based on our clients’ schedules and needs. We typically meet with clients twice per year and we are always available between scheduled meetings.

4. What makes your client experience unique?

Our team approach, our processes and our people set us apart.

The team of advisors at Charter Oak come from broad and diverse professional backgrounds including accounting, estate planning, corporate law, and corporate finance.

We pride ourselves on having collaborative, efficient processes and procedures to meet the financial planning and investment needs of our clients.

For example, new clients are welcomed aboard via our signature “Red Carpet” process that includes personalized communications and meetings to keep clients informed of account transfers and new account activity. All clients receive a personalized binder to hold important documents and information about their respective service team.

5. What should I expect to learn from the financial planning process?

Our process begins with an initial, complimentary discovery meeting where we learn more about our clients, their goals, values, past experiences and their current financial situation.

Prospective clients are asked to bring a list of helpful documentation, such as investment and retirement account statements, Social Security benefit summaries, tax returns, insurance policies and estate planning documents, to inform the conversation.

Afterwards, we craft a financial plan taking into consideration financial and life goals and create unique scenarios that are presented at a follow-up meeting.

The financial planning process focuses on determining where each client is now and where they want to go.  We work together to establish and prioritize each clients’ objectives. We review the challenges and opportunities facing them, examine alternatives, make recommendations and create action steps.

After presenting the plan, we assist with the implementation of each clients’ financial plan.

We transfer existing retirement and investment accounts to Fidelity or Schwab accounts with Charter Oak and adjust the clients’ existing investments to align with their financial goals.

Once we have fully implemented the investment allocation, we monitor our clients’ progress and achievement of goals through consistent communication and review. Financial plans are updated on an annual basis and we coordinate completion of other financial planning needs including estate planning, life insurance, taxes and anything related to our clients’ financial lives.

You can learn more about the financial planning process by watching the “Our Financial Planning Process” video on our home page.

6. If my question isn’t answered here, how can I get it answered?

We would love to hear from you. Please call us at (800) 646-5720 or send us an email at: general@charteroakcm.com

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